GENERAL RETURNS POLICY
We do not offer refunds for change of mind. We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note (valid for 3 months) on full priced items, should they meet the below requirements to be eligible:
- Products will need to be sent back to us within 7 days of delivery.
- Products should be returned new, unused and with all tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted.
- Due to health and hygiene reasons items exempt from being returned are as follows: earrings, intimate and personal Care items.
We aim to provide our customers with products of the highest standard and quality and a thorough check of your product undertaken before it is sent off. In the unlikely event of receiving a faulty, please notify us within 7 business days to arrange a refund or replacement.
Please email: firstname.lastname@example.org
In accordance with the Australian Consumer Commission if we have sent a product which has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
SALE RETURN POLICY
All sales are final. We are unable to process a return, credit note or refund for you. All items have been priced accordingly.
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.